Aishwarya Iyengar
Service Designer, User Researcher & Design Educator
The Challenge
The Scottish Collaborative Innovation Process (SCIPP) aimed to reduce the dependency on hospital and shift the future care to communities and people's homes. They aim to achieve this by introducing transfomative solutions rather than just improving what exists.
I was sub- contracted as a Freelance Service Designer to work as part of the design team that undertook the role of designing and conducting a workshop for health and social care professionals. The role involved creating tools and activities to enable these professionals to generate innovative ideas and begin to think of strategies for future implementation.
How might we rekindle creativity in practitioners of Healthcare so that they can envision the future of Health for Scotland with a fresh outlook?
The Co-Design workshop
During this event we introduced Service Design approaches to create better experiences for people to enjoy the process of generating ideas. We used creative methods like trigger cards to spark discussion and look at problems by pulsing and lensing into individual + systemic levels.
Describe your image
Describe your image
The impact
The workshop gave people the creative space and triggers to feel free to share and build upon each other's ideas. The ideas generated by the participants will be discussed in detail by a core team (formed by the participants who attended the workshop) to design strategies to be implemented.
The impact
After the UX Library of Standards was launched in a chatbot conference, they were adopted by several chatbot teams to implement the Conversational UX guidelines.