Aishwarya Iyengar
Service Designer, User Researcher & Design Educator
BEHIND THE SCENE
.jpg)
I am a Lead Service Designer & User Researcher at the Bosch UX studio, Bangalore.
I love to share my knowledge of Design thinking, so I train industry experts & students to solve their problems creatively!
To enjoy a fun, creative work environment, I get inspired to organize events that are engaging and useful to our Design family!
Featured
Women Achievers' Award 2020-21
ROBERT BOSCH ENGINEERING & BUSINESS SOLUTIONS
I won the 'Extra Miler' -Women Achiever's Award for 2020-21 as an honor to my self-driven initiatives beyond the role I am expected to fulfil. To mention a few, mentoring Designers & Researchers, taking the Lead in setting up our new Design Studio, Delivering Design thinking trainings to external customers including our own!
Thankyou Bosch!
Publications
Triggering conversations between families in Scotland
People Living with HIV/ AIDS (PLHA) socialize less due to stigma and discrimination in the society.
This restrains them from enjoying an active social life, leading to more stress and anxiety unable to be open about their identity.
In this research paper, we showcase how we enabled social interaction to exchange knowledge and fun-filled moments for PLHA in Mumbai- This we call "Sangam"- an interactive radio!
Enabling People living with HIV/AIDS to socialize without fear of society
People Living with HIV/ AIDS (PLHA) socialize less due to stigma and discrimination in the society.
This restraiins them from enjoying a fulfilling social life, leading to more stress and anxiety to be open about their identity and have a simple, regular exchange like the rest of the scoiety.
In this paper, we showcase how we enable social interaction to exchange knowledge and fun-filled moments for PLHA in Mumbai- This we call "Sangam"- an interactive radio!
Designing chatbots to adapt to human conversational style
How might we re-design UX for Chatbots such that it is humane in its approach and can potentially reduce the easy reach to dead-ends in a conversation, by better understanding intent of the user? How can we enable small talk contextually and keep the user coming back for more support?
This paper was written as a sequel to the project "UX Standardixation for Chatbots" and presented at the BOCSE conference, BOSCH, held in Germany. It elaborates on the various guidelines prepared by the UX team for Chatbot development teams.
Mike Press
I am very impressed by Aishwarya’s dedicated professionalism, flexibility and the overall very high quality of her work. The ‘Homeward Bound’ project justifiably generated considerable interest when Aishwarya presented it in public at the conclusion of her course.
Hazel White
"Aishwarya studied on our Design for Services Masters programme in 2013-14. From the outset Aish’s positive outlook and ability to bring a team together were apparent. Her positivlty, organisational skills and creative thinking ensured that her teams delivered on time and to a high standard.
Janak Mistry
Aishwarya has played a very critical and challenging role of teaching Service design and Design thinking courses at the under graduate level at the Srishti Institute of Art Design and Technology, Bengaluru. She has very successfully taught these courses as well as mentored the students in a hands-on manner. Her knowledge in the subject combined with her patient demeanor makes her a very popular course facilitator as well as a co-worker.
