Aishwarya Iyengar
Service Designer, User Researcher & Design Educator
IT SERVICES
I have spent over 4 years improving various systems of IT services in my organization!
SEE PROJECT HIGHLIGHTS IN THIS SECTION!
01
While there are 100s of chatbots within Multinational companies, it is extremely important to communicate with "one voice" that is extremely user-friendly for employees who seek support between their busy workdays. We in the design team created a Library of Standards that can help any chatbot team to rely on it to create a unified chatbot, with a humane approach.
PROJECT MANAGEMENT . SERVICE DESIGN . USER RESEARCH . STAKEHOLDER MANAGEMENT . CONVERSATIONAL UX
02
What happens after feedback is collected from end users & IT supporters? This was a self-initiated service design project that looked at connecting the dots between Service & the end users through feedback channels.
PROJECT MANAGEMENT . SERVICE DESIGN . USER RESEARCH . STAKEHOLDER MANAGEMENT
03
Bringing together the needs of Product-Service Owners and end users, this was a project to unify design principles for forms that are used for IT products.
PROJECT MANAGEMENT . SERVICE DESIGN . USER RESEARCH . STAKEHOLDER MANAGEMENT
*Confidential
04
UX Owner of the IT portal release to enable users to get support for all their IT issues using contact channels and self-service, especially while facing critical issues or seeking help while trying to troubleshoot themselves.
PROJECT MANAGEMENT . SERVICE DESIGN . USER RESEARCH . STAKEHOLDER MANAGEMENT
*Confidential
HEALTHCARE
I started my career in Design with tending to niche user groups who need support in better living, be it People living with HIV/AIDS or Older people who yearn for someone to listen to them and celebrate their lives!
05
Health Practitioners thought that older people need a smooth transition from hospital to home. But as we digged deeper, we realized that the journey starts much earlier, and what older people really need is a "positive conversation about their health and life", as against the repeated treatment and sympathy-filled conversations with a patient. This led us to create "conversation trigger- My LIFE book" that can be used by carers, especially informal carers to reignite the joy in a older, ailing person's life.
SERVICE DESIGN . USER RESEARCH . STAKEHOLDER MANAGEMENT
06
People Living with HIV/AIDS are surrounded by stigma and discrimination. In this project we focused on PLHA from lower economic strata who long to have a social life but are unable to do so with the scarred identity in the society. SANGAM is an interactive radio that enables PLHA across the country to interact anonymously over topics ranging from personal life, health & wellness including nutrition.
PROJECT MANAGEMENT . SERVICE DESIGN . USER RESEARCH . STAKEHOLDER MANAGEMENT . INTERACTIVE DESIGN
07
Health Practitioners thought that older people need a smooth transition from hospital to home. But as we digged deeper, we realized that the journey starts much earlier, and what older people really need is a "positive conversation about their health and life, as against the repeated treatment as a patient. This led us to create "conversation trigger- My LIFE book" that can be used by carers, especially informal carers to reignite the joy in a older, ailing person's life."
SERVICE DESIGN . USER RESEARCH . STAKEHOLDER MANAGEMENT